Here's how it works:
Simply submit your request to screen replacement your device through our website. Just take your pick and we'll deliver it to your doorstep, and exchange your device in any condition, giving you convenience and more choices.
Make the switch in just a few easy steps
We'll keep you connected in the fastest, easiest, and most convenient way possible.
State of current device
Provide some basic details on the current condition of your device.
Delivery details
Provide a residential or office address for the device to be sent to you.
Payment details
Enter your credit card details or select bank transfer. Device Switch/Replace and Device Repair is subject to Service Fees.
Frequently asked questions
What is the AIS Screen Care Program?
- Screen Replacements service for front screen of your device only
- Complimentary device services such as phone cleaning, software upgrade with full device diagnostics*
Who can join, and what devices are covered?
How do I sign up?
Is the fee prorated if I subscribe mid-cycle?
How and when can I request a Repair?
How many service requests can I make per year?
Who is responsible for picking up and returning my device?
Is there a warranty for repaired devices?
Who do I contact if I have any issues or delays?
Can I cancel my subscription?